Gusto Urban Italian Waiter

The main purpose of the role entails attending to guests with the highest level of service and acting as an ambassador of the brand by creating memorable guest experiences. Furthermore, greeting guests, taking orders, communicating with kitchen staff, and serving guests accordingly.



  • Greet guests and present them with the menu
  • Inform guests about special items for the day and menu changes, if any
  • Suggest food and beverages to the guest
  • Take food & beverage orders from the guest and inform the kitchen staff accordingly
  • Ability to navigate the POS system
  • Collect payment and issue receipts
  • Regularly communicate with and attend to guests
  • Inform guests of hotel activities, dining options and general hotel information
  • Serve food and beverages to guests as per their orders
  • Promptly respond to guests’ queries and provide assistance when required
  • Comply with all food and beverage regulations
  • Understand and communicate products and services available at the restaurant
  • Close the shift on the POS terminal
  • Print closing reports and submit to the Front Office drop safe for Accounts to collect



  • Min Grade 12
  • Excellent communication skills
  • Exceptional interpersonal skills
  • Minimum 1 year in a similar role
  • Attention to detail
  • Demonstrate commitment to excellent customer service
  • Ability to work well within a team
  • Flexible and co-operative

Please submit your resume and cover letter outlining your suitability for the role, to Arista Brooks at

Closing date for applications: 19 April 2024.

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