Cape Town: Century City Conference Centre and Hotel has notched up yet another award, this time being named “Best Large Hotel Conference Venue in South Africa” at the sixth annual Business Traveller Africa Conference & Awards that took place in Sandton this month.
Century City Conference Centre and Hotel (CCCC & H) Joint CEO Gary Koetser says this award is particularly important to the management and staff of the two venues that make up the specialist hospitality precinct, because votes are cast by professionals who toil at the coalface of the MICE industry every day and in the course of their business, make contact with scores of venues and service staff across the country.
Koetser’s counterpart Glyn Taylor reiterates the tribute conferred with this particular award:
“Since opening our doors in early 2016 we have had phenomenal feedback and we are honoured to have that recognised by the industry. CCCC & H’s considerable percentage of repeat business is testament to our service excellence and our attention to detail across all guest and client touch-points.”
The conference and award organisers, Future Group, engaged with members of the Association of Southern African Travel Agents, the African Business Travel Association and the Southern African Association for the Conference Industry to vote for the service providers they believed offered the most to travellers.
Koetser notes that the voting scope was also broadened this year to include the wider South African business industry and the management and members of the Southern Africa Tourism Services Association. He adds, “This endorsement by numerous prestigious industry bodies is affirmation that the hard work and dedication of our team to surpass guest expectations at every level has been recognised.”
Koetser concludes: “It’s relatively easy to reach the top, but less so to stay there. Our ongoing, intensive staff training programs and international best practice research is an integral part of our business plan and will ensure that we remain at the top of our game.”